Return Policy
At V-Ora International (Pvt) Ltd, we are committed to providing high-quality products and a reliable service experience. Please read our operational return frameworks carefully.
Eligibility for Returns
Returns will only be accepted strictly under the following criteria:
- If the product is received in a damaged condition.
- If you receive an incorrect item that does not match your verified order.
- If the product exhibits a confirmed manufacturing defect.
Timeframe for Reporting
Customers must notify our executive desk within 24 hours of receiving the product. Requests made after this rigorous period may not be considered for evaluation.
Condition of Returned Items
To successfully qualify for a return processing, the item must:
- Be entirely unused and preserved in its original pristine condition.
- Be returned securely within its original packaging layout.
- Include all structural accessories and accompanying items.
Non-Returnable Items
The following conditions are strictly excluded from return eligibility:
- Customized or personalized products made according to specific customer requirements.
- Items that have been used, damaged, or altered due to customer handling/misuse.
- Items returned purely due to a change of mind or personal preference.
Refunds Execution
Once the returned item is successfully received back at our warehouse and goes through strict inspection, all approved refunds will be seamlessly processed according to our corporate Order Cancellation & Refund Policy.